A POWERFUL WAY TO RESOLVE GROUP CONFLICTS
Conflicts not only wreak havoc on people and relationships but cost millions of dollars in lost productivity, turnover, grievances and legal disputes.
Unlike other dispute resolution books, this book teaches a restorative way to resolve group conflict. Rather than punishing “offenders” groups or teams meet together to resolve individual differences, repair hurt feelings and rebuild trust at the same time. In just a few hours individuals are able to understand what is really going on, see the situation from a variety of perspectives and come to a consensus on how to move forward.
This book provides a step-by-step technique for mediating and resolving group disputes. Even the most dysfunctional group is able to overcome negative feelings and move toward a more positive future. In this book you will learn how to:
- Properly talk to people in conflict
- Select those people who need to talk together
- Prepare individuals for the conversation
- Facilitate the group conversation
- Write up an action plan after the conversation